Faq

FAQ - Frecuently asked questions

How can I make a binding reservation?

As soon as you’ve filled in the book now form on our website, your place in La Ventana Azul Surf House is reserved. You’ll get more information on Gran Canaria and the surfing possibilities with the e-mail confirmation of your booking. This reservation is binding and if you cancel less than 1 week before your arrival there will be a 50% cancellation fees.

Check out time?

Check out time is at 12 a.m.but if there is no new arrival occupying your bed we are quite relaxed and tolerant with the check out time. You can also leave your luggage with us until the evening without any additional costs, if you want to enjoy your last hours on the island without worrying and carrying around your luggage.

How can I cancel my reservation?

If you do it more than 7 days your stay you can cancel it
without any costs. After that we will charge a 50%
cancellation fee. If you cancel on the day of your arrival
we will take a 100% of cancellation fee. Sorry but lately
we had many persons booking like one week and then
saying the same day that they will only stay 1 night. So if
you are not sure how long to stay with us, only book the
mininum nights: normally (except Christmas) you can
always extend your stay.

Cleaning service in the hostel

We clean our hostel several times per day but we expect you to cooperate with us and clean your own dishes etc.

Please also wash your feet at the beach (there is a “feet shower” just in front of our hostel) and try not to extend the beach until our hostel by bringing sand there.

Towels are included & available in the hostel?

Every guest can get two towels for free. One for the beach, one for the bathroom

Do we have laundry facilities?

Yes we do. For an extra pay of 5€ you can wash your cloths with us and hang them to dry on our roof top with sea view.

Do we have male/female dorms?

If you want to share only with guests of your own gender we will do our best to put you into a male/ female dorm.

Just inform us on time that you don’t want to share with boys/girls.

Do I have to share the bathroom?

Yes all our bathrooms are shared. The rooms Boquines & El Frontón have private bathrooms in their room so you will share it with less people.

Do we offer lockers?

Yes we do offer some spacious lockers! If you dont bring your own lock you can get one for a deposit pay of 10€ which will be given back at the moment when you give us back your lock. If you loose it we will have to keep the money to buy a new one.

Can I take my own surfboard with me?

Some airlines transport surfboards free of charge provided your total baggage weight is under 20 kg (plus 5 kg hand luggage). But please check out with your airline beforehand since they do seem to take things as they come and decide as they like (make sure they know it is a ‘real’ surfboard, to avoid mix-ups with wind surfboards). Another option is to rent a surfboard from our partner the Oceanside Surf School. If you rent it for several days you will get quite a big discount!

Can I bring pets?

Unfortunately pets aren’t allowed at La Ventana Azul.

Except dinousaurs 🙂 This is a consideration of other guests who may be allergic, as well as the logistics of pets staying. We do however accept registered assistance dogs – please stipulate this when booking.

Can I cook in La Ventana?

We think that one of the most beautiful things and best ways of getting to know the other travellers is to cook together! Thats why we not only offer a fully equipped kitchen but also a barbecue area on our roof top. Our kitchen is opened from 8 a.m. until 10 p.m.

Is there any events in the hostel?

We do organize live music (with the sound of the ocean as background), tapas nights, barbecues, movie nights, sport activities, yoga etc. – check out a full list of activities with prices here.

Am I allowed to drink alcohol in the hostel?

Absolutely. We even have various common areas (both with sea view and the sound of the ocean) to enjoy a drink with friends. There are many bars bars within walking distance. If you are over 18 feel free to bring your own alcohol. We also put some smooth music until 10 p.m. on our roof top to create a social atmosphere.

After then we will turn of the music and there will only be left the sound of the ocean for you. We are not really sorry about that fact.

Do we offer parking?

No we don‘t. But we know some places where you most likely will always get a free spot for your car. But we have to admit that the parking situation is not one of the strongest points of Las Palmas. We would really recommend you not to rent a car at the airport because it can be really stressfull to find a parking spot without knowing the city at all. Better rent the car after arrival on our reception.

Can I rent a car in your hostel?

Yes! We do cooperate with the most reliable car rental in town with a special price of 25,00 € per day for Ventana Azul guests. We also have lots of information in the hallway about the best & most beautiful places to visit on Gran Canaria . If you rent your car with other hostel guests it might be even cheaper than exploring the island by public transport!

Attention: many car rentals do not offer full insurance!

And worst of all: they don’t inform you about this fact. So if you have an accident you will have to pay the full amount of the damaged car. If you book the car with La Ventana Azul you will not have to worry about anything.

Full insurance, good price, quality cars. Also available: roof rack for your surfboards.

What are our most important rules?

Help us to keep the hostel clean Respect the night silence starting from 10 p.m.

Be tolerant and respectful with all guests and our team Don’t loose your manners after having one or two beers live the moment and have fun Treat La Ventana Azul as its your home Treat our team and the locals the way you would like to be treated.

What about long term stays?

We would say that 60% of guests who booked their stay with us stay longer than initially booked! If you stay longer than one month we would recommend you our long term house just around the corner with very special prices. It will help you to save a lot of money and love this island more and more every day. But be aware: you might never go back home – just like us!

How to get around in Las Palmas?

The locals love their “Guaguas”, public buses that connect the city residents with the neighboring districts .

The connections run regularly and on time. A ticket strip for 10 rides is currently available for 8.50 €. A single ticket costs € 1.40. Taxi fares are relatively low – a ten minute ride will cost you around 5-6 €. If you are sharing a taxi with four people, its usually cheaper than 4 individual tickets for the bus.

What to do in Las Palmas?

Well firstly there are endless number of sports such as surfing, beach volleyball, rock climbing, body boarding,
Stand Up Paddle Surfing, diving, biking, paragliding
and much more. Check out activities here! Its also a really lively place for parties, and you will probably meet lots of students in bars and clubs like ” 3 x 1 ” (tres por uno) , the Bar Limbo , Saturday on the Plaza
de la Musica or at the tapas night in Vegueta. Check out bars & discos on our neighboorhood map. Our insider tip: not only visit the Canteras Beach but the
pristine Confital beach which is an oasis of relax and nature in the middle of the city. You will find a nearly untouched volcanic landscape and one of Europes best right-hander waves. You should not miss the view point above Confital beach and its prehispanic cave system of ancient canarien aborigenes. If you like shopping dont miss the shopping mall “Las Arenas” right next to Las Canteras Beach. Watch out for amazing discounts in July and after Christmas!

How to visit other Canary Islands?

Las Palmas is the perfect base to visit all other Canarian Islands which are all different to one another. Basically you’ve got the option of daily flights or ferries. The cheapest (but also slower) ferry company is Naviera Armas, whereas Fred Olsen is much faster but also a bit more expensive.

Gran Canaria – Tenerife:

The Ferries leave four times a
week and the crossing takes between 2 1⁄2 and 4 hours.
The operating ferry companies are Naviera Armas and
Transmediterranea. Return tickets cost between 45 and
80€ per person (car not included). Logically flights are
much faster and also not as expensive as you would
think. You can fly to Tenerife for 40€ in average with
Binter Canarias.

Gran Canaria – Fuerteventura:

The Ferries leave six times a week and the crossing takes between 3 1⁄2 and 7 hours. The operating companies are Naviera Armas and Fred Olson. Return tickets cost between 60 and 90€ per person (car not included). You can fly to Fuerteventura – Puerto de Rosario for 40€ in average with Binter Canarias.

Gran Canaria – Lanzarote:

The Ferries leave six times a week and the crossing takes between 7 1⁄4 and 9 1/2 hours. The operating companies are Naviera Armas and  ransmediterranea Return tickets cost between 70 and 110€ per person (car not included). You can fly to Lanzarote -Areceiffe for 40€ in average with Binter Canarias Airways.

Gran Canaria – La Palma:

The Ferries leave two times a week and the crossing takes between 14 1⁄2 and 19 hours. The operating companies are Naviera Armas and Transmediterranea. Return tickets cost between 60 and 120€ per person (car not included). You can fly to La Palma – Santa Cruz for 60€ in average with Binter Canarias Airways.

Is Las Palmas a safe city?

Las Palmas is a modern city by European standards, and generally very safe. However, the economic crisis and underemployment have in the past led to an increase in non violent crime. The risk of being a victim of an organized crime, is not higher than in other European cities of comparable size. One should nevertheless never forget to lock his bike and don’t let your stuff out off sight on the beach. Pickpocketing is an issue at events like the Carnival, but also in bars, clubs or social groups on the promenade or the beach (wherever it gets crowded). We do offer lockers in our hostel so that you can leave your valuable stuff at home!

Is Las Palmas a cheap/expensive city?

The cost of living in Spain are generally cheaper than in Central Europe, which is mainly due to favorable fuel prices. The Canaries are indeed far from the producing mainland, but it is a tax- advantaged zone. Especially gasoline, but also cigarettes, electronic devices like computers, drinks in the bars and many Spanish brands in retail are quite cheap.

Visit Las Palmas in summer or winter?

The best time to experience Las Palmas is clearly the winter. The best weather in Gran Canaria is from September to December with temperatures up to 30 degrees, clear skies and perfect waves. From December starts the “rainy season” (with still many hours of sunshine per day), which means it rains a few days a month for less than an hour. Although the rainfall is very low, this is sufficient nevertheless to transform the center and the north of the island in a beautiful flowery paradise. Green fields and forests , gushing waterfalls, singing birds and sheep populate the, in summer rather barren regions of Gran Canaria . Even though it makes little difference for beginners , experienced surfers can always be found on Gran Canaria rather in winter, as this time of year there is a more constant and larger swell. Have a look at some pics of the island. May and June are also nice months to visit the island as you can find very special offers for accommodation (in our hostel up to 30% of discount), there is still good waves and also always warm temperatures.

Surfing in Las Palmas?

Las Palmas is in short a really good goal and is equally appreciated by both beginners and experienced surfers.

With about 12 spots in and around the city and over 50 different Gran Canaria Surf Spots on all coasts of the island, you will find a surfable wave 365 days a year.

Check out our Las Palmas Surfspot Guide. The legendary north shore of Gran Canaria is only scarce twenty minutes from Las Palmas. In the city the pros go at suitable conditions for surfing for ” El Lloret ” or “El Confital” on the western or eastern end of the bay in front of Las Canteras . At our home beach ”Las Canteras” on the spot ”La Cicer” you will find proper conditions to hold surf lessons all year round.

Our guests receive a special offer from our partner, the “Ocean Side Surf School” . It is usually easy and cheap to buy a used board in one of the surf shops, at Cash Converter or the Buy and Sell groups on Facebook. You can find some surfspots close to our hostel on our

Neighboorhood Map.

When should I book the surfschool?

We recommend you to book your surf classes already before your stay in order to garantee you a free spot in our Quiksilver partner surfschool. For absolute beginners we recommend our 5-day Learn-To-Surf package. This way you save a lot of time and avoid making mistakes that are difficult to straighten out later on. If you can handle a take-off and manage to surf standing to the beach ahead of a roll, you do not need to attend surf school and your best bet is our surf guiding. You’ll learn lots simply by practice and the many tips and help our surf guides will give you.

Are the Gran Canaria waves ok for beginners?

The endless surf spots on Gran Canaria have the right wave for all levels. Las Canteras beach and the surfspot la Cicer offer the perfect mellow and sandy beachbreaks that are good for learning to surf. If the swell comes from east we can visit beach breaks like “Las Terrazas” or “Playa del Hombre”, only a 20 minutes drive away. If the swell comes south we can visit the beach breaks of Maspalomas and Playa Ingles (40 minutes drive away).

But aproximately 300 days per year the swell is coming from the north, which means just in front of our Beach Hostel.

Does the hostel offer surf boards & wetsuites for rent?

Our partner the Ocean Side Surf School is just a few minutes away and they’ll hook you up with some profesional and fancy equipment provided by Roxy and Quiksilver. You can book it all on our reception or even before your stay filling out our contact form.